The purpose of the quality management and governance system in NAPA is to support business strategy implementation, to manage operational risk, and to produce value to all company stakeholders in a sustainable and continuously improving manner.
A key driver of our global process-based way of working is a holistic view on quality, including cornerstones, such as customer focus and satisfaction, product realiability and usability, lean and performing processes and working according to our defined values.
We regularly monitor how effective the management system is, how we are reaching our key action targets and how our key performance indicators are progressing. This is systematically carried out through management reviews, internal audits and other self-assessment practices.
The management system in NAPA Group is certified by Det Norske Veritas according to ISO 9001:2008 quality management system standard.
In addition to our Head Office in Helsinki, Finland, the following NAPA locations are currently in the certification scope: Japan, Korea, India, Romania, USA, Italy and Åland.
The NAPA ISO9001:2008 certificate
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