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Services

Customer Service, Training and Consulting

1. Customer Service

We provide efficient and professional technical support for NAPA customers, using NAPA solutions for Ship Design.

2. Training

We offer a wide variety of training courses, tailor-made training sessions, e-learning and online training options.

3. Consulting

Our experts consultants can help to make NAPA even more efficient and further tailor solutions to your needs.

We handle contact requests for

  • Technical support of NAPA
  • License management
  • User training needs
  • Consulting needs

 

Our Naval Architects are at your service, five days a week.

Since we know that time is money, we focus to serve our customers as quickly as possible. Almost 90% of the customer service cases are resolved within one working day.

Tips for contacting

  • Remote connection session, for example, Teamviewer or Skype for Business can be used to solve problems efficiently.
  • Our extranet provides a secure file sharing framework for confidential documentation and data. It is highly recommended to use this file sharing with all the NAPA databases and ship specific documentation. All communication, documentation and data will be handled strictly confidentially.
  • Limit for email attachment size is up to 25 Mb. Should you send or receive any files larger than that, please inform us about it when contacting us.

2. Training services

We offer a wide variety of training courses, tailor-made training sessions, e-learning and online training options.

Training courses

We offer the following training courses at our office in Helsinki, Finland:

  • NAPA Initial Training
  • NAPA Steel Initial Training
  • NAPA Damage Stability Calculations Training
  • NAPA Output Training

Please find the scheduled training courses below

Tailor-made training sessions

Given the specialized needs of NAPA users, there is often the need for a customized training package. We can then customize training topics exactly for your needs, and conduct training, for example, at your premises. Whether it’s a one-day recap training, 2-day stability training or a comprehensive 5-day training covering several topics, we can tailor training to your specific requirements.

Our trainers are all professional naval architects with several years of experience.

Please do not hesitate to contact our Sales or Customer Service to plan a suitable training package for you.

Upcoming training courses

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3. Consulting services

Our consultant experts can provide on-site consulting and assistance for NAPA products. Typical examples of our consulting services are:

  • Custom NAPA application development, e.g. binding several NAPA calculation components into one application to be used within the optimization framework
  • On-site consulting in order to integrate NAPA more efficiently into the design process, e.g. switching to 3D structural design by using NAPA Steel

Our consulting services have enhanced the use of NAPA in many companies around the world, leading to significant time-savings and more efficient processes.

Please do not hesitate to contact our Sales or Customer Service for more information.

Meet NAPA Customer Service team

Olli Puustinen

Director, Services
NAPA Design Solutions

Reino Külaots

Senior Technical Consultant

Timo Huuskonen

Technical Consultant

Dorin Chiracu

Senior Technical Consultant

Marius Irimia

Technical Consultant

Iuliana-Gabriela Voinic

Technical Consultant

Makoto Haruyama

Lead Technical Consultant

Kazunori Aoki

Senior Technical Consultant

Aqmil Alway

Technical Consultant

Pusheng Lin

Technical Consultant

Cheng He

Lead Technical Consultant

Ming Jie Lu

Senior Technical Consultant

Ho-Byung Jung

Lead Technical Consultant

Teuk-Gyu Jang

Lead Technical Consultant

Bok-Hee Lee

Technical Consultant