Services
Customer Service, Training and Consulting
We handle contact requests for
- Technical support of NAPA
- License management
- User training needs
- Consulting needs
Our Naval Architects are at your service, five days a week.
Since we know that time is money, we focus to serve our customers as quickly as possible. Almost 90% of the customer service cases are resolved within one working day.
Tips for contacting
- Remote connection session, for example, Teamviewer or Skype for Business can be used to solve problems efficiently.
- Our extranet provides a secure file sharing framework for confidential documentation and data. It is highly recommended to use this file sharing with all the NAPA databases and ship specific documentation. All communication, documentation and data will be handled strictly confidentially.
- Limit for email attachment size is up to 25 Mb. Should you send or receive any files larger than that, please inform us about it when contacting us.
Training courses
We offer the following training courses online at our office in Helsinki, Finland:
- NAPA Initial Training (also online)
- NAPA Steel Initial Training (also online)
- NAPA Damage Stability Calculations Training
- NAPA Output Training
Please find the scheduled training courses below
Tailor-made training sessions
Given the specialized needs of NAPA users, there is often the need for a customized training package. We can then customize training topics exactly for your needs, and conduct training, for example, at your premises. Whether it’s a one-day recap training, 2-day stability training or a comprehensive 5-day training covering several topics, we can tailor training to your specific requirements.
Our trainers are all professional naval architects with several years of experience.
Please do not hesitate to contact our Sales or Customer Service to plan a suitable training package for you.
3. Consulting services
Our consultant experts can provide on-site consulting and assistance for NAPA products. Typical examples of our consulting services are:
- Custom NAPA application development, e.g. binding several NAPA calculation components into one application to be used within the optimization framework
- On-site consulting in order to integrate NAPA more efficiently into the design process, e.g. switching to 3D structural design by using NAPA Steel
Our consulting services have enhanced the use of NAPA in many companies around the world, leading to significant time-savings and more efficient processes.
Please do not hesitate to contact our Sales or Customer Service for more information.
Meet NAPA Customer Service team
Dorin Chiracu
Director, Services
NAPA Design Solutions
Reino Külaots
Senior Technical Consultant
Timo Huuskonen
Technical Consultant
Marius Irimia
Senior Technical Consultant
Iuliana-Gabriela Voinic
Technical Consultant
Aleksi Airinen
Technical Consultant
Joakim Heinolainen
Technical Consultant
Makoto Haruyama
Lead Technical Consultant
Kazunori Aoki
Senior Technical Consultant
Aqmil Alway
Technical Consultant
Pusheng Lin
Technical Consultant
Masahiko Tanigawa
Technical Consultant
Cheng He
Lead Technical Consultant
Ming Jie Lu
Senior Technical Consultant
Ho-Byung Jung
Lead Technical Consultant
Teuk-Gyu Jang
Lead Technical Consultant
Bok-Hee Lee
Senior Technical Consultant