Services

Customer Service, Training and Consulting

1. Customer Service

We provide efficient and professional technical support for NAPA customers, using NAPA solutions for Ship Design.

2. Training

We provide efficient and professional technical support for NAPA customers, using NAPA solutions for Ship Design.

3. Consulting

We provide efficient and professional technical support for NAPA customers, using NAPA solutions for Ship Design.

4. Online Manuals

We provide efficient and professional technical support for NAPA customers, using NAPA solutions for Ship Design.

1. Customer Service

You can contact us by email or phone

customer.service@napa.fi

+358 9 22 813 888

We handle contact requests for

Technical support of NAPA
License management
User training needs
Consulting needs

Our Naval Architects are at your service, five days a week.

Since we know that time is money, we focus to serve our customers as quickly as possible. Almost 90% of the customer service cases are resolved within one working day.

Tips for contacting

Remote connection session, for example, Teamviewer or Skype for Business can be used to solve problems efficiently.
Our extranet provides a secure file sharing framework for confidential documentation and data. It is highly recommended to use this file sharing with all the NAPA databases and ship specific documentation. All communication, documentation and data will be handled strictly confidentially.
Limit for email attachment size is up to 25 Mb. Should you send or receive any files larger than that, please inform us about it when contacting us.

2. Training services

We offer a wide variety of standard and tailor-made training courses which are currently delivered online.

Training courses

We offer the following training courses online at our office in Helsinki, Finland:

NAPA Initial Training (also online)
NAPA Steel Initial Training (also online)
NAPA Damage Stability Calculations Training
NAPA Output Training

Please find the scheduled training courses below

Tailor-made training sessions

Given the specialized needs of NAPA users, there is often the need for a customized training package. We can then customize training topics exactly for your needs, and conduct training, for example, at your premises. Whether it’s a one-day recap training, 2-day stability training or a comprehensive 5-day training covering several topics, we can tailor training to your specific requirements. Please do not hesitate to contact us to plan a suitable training package for you.

Our trainers are all professional naval architects with several years of experience.

Upcoming training courses

Online Training courses

Ship Design

NAPA Initial Online Training

Microsoft Teams

September 1 (8:30 am) – September 5, 2024 (4:30 pm)

Ship Design

NAPA Steel Initial Online Training

Microsoft Teams

September 8 (8:30 am) – September 12, 2025 (4:30 pm)

Ship Design

NAPA Macro&Output Online Training

Microsoft Teams

September 15 (8:30 am) – September 19, 2025 (4:30 pm)

Ship Design

NAPA Damage Stability Online Training

Microsoft Teams

September 22 (8:30 am) – September 25, 2025 (12:30 pm)

Training courses in Singapore

FIND MORE

3. Consulting services

Our consultant experts can provide on-site consulting and assistance for NAPA products. Typical examples of our consulting services are:

Custom NAPA application development, e.g. binding several NAPA calculation components into one application to be used within the optimization framework
On-site consulting in order to integrate NAPA more efficiently into the design process, e.g. switching to 3D structural design by using NAPA Steel

Our consulting services have enhanced the use of NAPA in many companies around the world, leading to significant time-savings and more efficient processes.

Please do not hesitate to contact us for more information.

Technical Consultant

What our customers say

Learn more

SOLUTIONS FOR SHIP DESIGN

SOLUTIONS FOR SHIP OPERATIONS

INFORMATION SHARING AND COLLABORATION

HYDROSTATICS AND STABILITY

HULL FORM DESIGN AND HYDRODYNAMICS

STRUCTUFRAL DESIGN – NAPA STEEL

Questions?

Get more information on our training and consultation services

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