NAPA Quality Policy

From Shipyard to Sea – ensuring lasting impact

At NAPA, we develop safety-critical software and digital solutions that connect the entire lifecycle of a ship and the maritime ecosystem – from early-stage concept design to fleet operations, and collaboration with academia and research to new cross-industry innovations. As a global market and technology leader and recognized experts in the marine industry, our mission is to enable safer, more efficient, and more sustainable maritime industries while delivering trusted outcomes for our customers and partners.

Our approach to quality

Quality and continuous improvement are core to NAPA’s culture and are systematically built into our daily actions. It’s how we think, act, decide, and deliver – every day.

• Customer-Centric Innovation
  We co-create with leading stakeholders across the maritime ecosystem: shipyards, owners/operators, classification societies, regulators, and partners, to ensure our solutions are relevant, reliable, and make a lasting impact.
• Operational and Technical Excellence
  Working software, first-class usability, robust engineering practices, and cyber resilience and information security by design are foundational to how we build and operate. Our management system complies with ISO 9001:2015 and ISO/IEC 27001:2022, guiding us to protect customers and their data and ensuring we meet applicable legal, regulatory, and contractual requirements, so customers can operate with confidence.
• Collaborative Expertise
  We trust people to lead from where they stand. Everyone takes ownership, seeks advice, shares knowledge, and decides transparently. This shared leadership builds agility, accountability, and pride in our work.
• Awareness & Adaptability
  We regularly monitor and review changes in regulation, technology, customer needs, and our operating environment. In our context analysis, environmental and climate factors are considered alongside safety and business risks, supporting a more sustainable maritime industry.

Quality behaviors – our values in action

Our values come to life through concrete behaviors:

• Reliability First: Deliver what we promise; design for safety; test thoroughly; document clearly; escalate risks early.
• Commitment Builds Trust: Own outcomes end-to-end; co-design end-to-end services with customers and partners; protect data and confidentiality.
• Success Through Learning: Ship, measure, learn; invite feedback; improve systems, not only fixes.
• Courage Leads the Way: Raise hard questions; challenge assumptions; make evidence-based decisions and address root causes.
• Enjoy Working Together: Collaborate across roles and companies; share context openly; celebrate progress.

Our system

NAPA’s process-based, globally integrated management system covers all products, business areas, and corporate operations. It supports our agile and distributed way of working, continuous improvement, risk-based thinking, and secure delivery – ensuring we provide lasting value to customers, partners, and the maritime industry from shipyard to sea, now and in the future.