NAPA’s response to the Coronavirus (COVID-19) outbreak
How we are supporting and taking care of our employees, customers and partners during COVID-19
We are all facing the unexpected threat as Coronavirus (COVID-19) expands its global reach. The health and safety of our employees, customers and partners is a top priority for NAPA.
NAPA, having a presence in Asia, Europe, and the US, has taken various actions to keep our employees, families, and communities safe, doing our part in fighting against the spreading of the Coronavirus.
We have set up COVID-19 crisis teams and we are taking all the relevant measures, including continuously monitoring and complying with evolving local regulations and advice.
We are working constantly on finding new ways to support and serve our customers during these extraordinary times of global disruption. We want to ensure that you can continue to access the services and achieve the support you need from us. We are committed to helping you to navigate these uncertain times safely, efficiently and reliably.
Remote work
The NAPA employees in all countries where we have operations in are following the local regulations and guidelines. We have been working from home for quite some time already. Our team is comfortable and familiar with remote work, as it is a normal part of NAPA’s work culture.
The remote work has not caused any major disturbance to our operations. Our software development has not been affected, and we are delivering software updates and upgrades normally. Our hardware preparation and deliveries work as usually. NAPA Customer Service and Sales, as well as all business operations, are committed to and perfectly capable of providing the same high level of technical support, services and assistance, that you are accustomed to – also during the COVID-19 pandemic.
Just keeping the physical distance.
Remote work
The NAPA employees in all countries where we have operations in are following the local regulations and guidelines. We have been working from home for quite some time already. Our team is comfortable and familiar with remote work, as it is a normal part of NAPA’s work culture.
The remote work has not caused any major disturbance to our operations. Our software development has not been affected, and we are delivering software updates and upgrades normally. Our hardware preparation and deliveries work as usually. NAPA Customer Service and Sales, as well as all business operations, are committed to and perfectly capable of providing the same high level of technical support, services and assistance, that you are accustomed to – also during the COVID-19 pandemic.
Just keeping the physical distance.
New services for you
NAPA User Webinars
As the annual NAPA User Meeting planned to take place in June in Helsinki had to be canceled, we organized a series of NAPA User Webinars to share the latest from NAPA with you.
NAPA User Webinars gathered the NAPA user community together, now online. The set of webinar presentations provided the information on the latest NAPA products, highlighted the hot topics, and offered the possibility to meet the members of the NAPA team online.
Read more and view the recordings of NAPA User Webinars:
NAPA Online Training
As the NAPA onsite training courses have also been canceled, for the time being, we are developing NAPA online training sessions for you to learn how to get the best out of NAPA.
Read more and register for NAPA online trainings:
Temporary NAPA node-lock licenses
NAPA provides temporary node-lock licenses, with no additional fees or charges, for the NAPA users working from home.
For more information and to apply for the license, contact customer.service@napa.fi
Little something from us to you
We are surely living unusual times. Hopefully, all of you have stayed safe. We at NAPA focus constantly on ensuring that we can run our business safely – yet efficiently – and that we can serve our customers well, despite the fact that we’ve been working remotely for months.
So, we can work remotely. But we can do more than that – we can make music remotely! Francesco from Italy came up with the idea of recording some music together. And so we did. This melancholic and beautiful song Fire and Rain by James Taylor was recorded in three locations: Camogli (Italy), Fort Lauderdale, Florida (USA), and Porvoo (Finland).
The band is called The Hessians and features:
Winston Pynn – Vocals
Francesco Oneto – Cello
Jan Furustam – Guitar
With this beautiful song, we wish to cheer up our customers, our fellow Naparians, and all friends of NAPA. Hope you enjoy it!
Winston, Francesco and Furre
NAPA at your service
Thank you for your continued trust in NAPA.
If you would like to discuss how we could help you to get through these unprecedented times, please, don’t hesitate to contact us.
NAPA Customer Service
Our experts in NAPA Customer Service are committed to and perfectly capable of providing the same high level of technical support and services that you are accustomed to also during the COVID-19 pandemic.
Contact NAPA Customer Service
Phone: +358 9 22 813 888
Email: customer.service@napa.fi
NAPA Sales
Want to discuss how you could benefit from NAPA solutions? We are happy to tell you about all NAPA solutions ashore and onboard. Just give us a call or send an email and we will get back to you.
Contact NAPA Sales
Phone: +358 9 22 8131
Email: sales@napa.fi
NAPA Office Network
The NAPA team across the globe is ready to serve you, even though we are working remotely from home. In case you need local assistance, contact the NAPA team near you.
Contact local NAPA team