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Technical Consultant

Location

NAPA USA

Remote status
Flexible Remote

In its over 30 years of operation, NAPA has become a global leader in developing and scaling software, services, and data analysis for a safer, smarter, and more sustainable maritime industry. NAPA operates globally, with 190 employees in ten countries in Europe, Asia and the Americas. To date, NAPA has 420 user organizations for its design solutions, nearly 3,000 installations onboard vessels and a growing number of subscribers for its cloud-based fleet services.

Job Description 

Technical consultant’s main responsibility will be to install, update, and maintain NAPA software onboard our customers’ vessels. Working with the NAPA team, you will also manage and address client service requests, error reports, and troubleshooting needs for NAPA software solutions. Throughout these activities, you will be responsible for collaborating with NAPA team members and communicating directly with our customers to provide guidance, technical support, and progress updates for your projects.

NAPA offers a competitive salary and benefits package, in addition to interesting tasks in an international company, diverse opportunities to develop yourself and your professional skills, opportunities for travel to cruise destinations, as well as possibility to work with the latest technologies. We work using agile methods and modern cloud-based solutions. Our management model is self-organizing. This means you will have a great flexibility; you can manage yourself, work independently and have more freedom to make decisions on your own. We trust you are responsible about your work and look forward to contributing to NAPA success as a valued team member.

 

Responsibilities

 

  • Accountable for onsite and remote support to our clients
  • Install, configure, and deploy new hardware / software as well as upgrades and maintenance
  • Provide troubleshooting, technical support, and service for NAPA’s software and related networks – chiefly within the Windows Operating System
  • Provide our customers with training, technical consulting and mentoring in the use of NAPA software to efficient use and understanding of NAPA’s capabilities
  • Provide high-quality Customer Service and Technical Support by responding to client requests and inquiries in a timely and professional manner
  • Manage, address, and document customer support requests through our ticketing and data management system
  • Collaborate with NAPA team members to investigate technical problems and determine solutions
  • Ensure customer satisfaction and deliver exceptional client service on a day-to-day basis
  • Actively initiate discussions and seek customer feedback and to identify potential improvements for NAPA products and services
  • Collaborate with the NAPA team to understand customer needs and identify new business opportunities and product offerings
  • Communicate directly with the NAPA team, Class society representatives, and third-parties on a regular and ongoing basis

 

    Required Skills

    • Relevant education (B.Sc./M.Sc. in Naval Architecture or IT fields – or similar)
    • Professional experience in the fields of shipping and IT/network infrastructure or related areas
    • Ability to build and maintain professional relationships with customers and their representatives emphasizing excellent customer service
    • Ability to communicate clearly and professionally to provide exceptional customer service – in person, in remote meetings, over the phone, and through email
    • Strong critical thinking and problem-solving skills, with ability to address both technical problems and human errors
    • Hands-on, development-minded person who has a passion to learn new things
    • Self-motivated, practical thinker with strong decision-making skills and confidence to make sound judgement calls when required
    • Excellent time and project management skills
    • Good communication and people skills
    • Ready and willing to travel
    • Must be authorized to work in the USA without sponsorship

     

     

    Preferred Skills

     

    • Knowledge of ship operations
    • Experience in working with computers and networks in Windows domain
    • Experience working within the cruise industry
    • Familiar with conducting trainings and providing technical advice
    • Prior knowledge or experience with NAPA products

    NAPA as an employer

    Meaningful work

    We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea by powering safer and greener vessels with our technology.

    NAPA way of working

    We are a self-managed organization. Everyone is here to help and guide each other, but you’re your own boss. The core of our self-management philosophy is trust. We trust our employees to make the right decisions and take care of their personal growth. We provide several opportunities for that, and everyone can manage their own working time. You can work at the office, from home or even while abroad.

    Enjoy working together

    …is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We, as NAPArians, share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse family with a shared goal.

    Read more about our values and culture: https://www.napa.fi/careers/

    Ready to get on board and join the NAPA crew?

    We kindly ask You to send your application and CV to us as soon as possible as the position will be filled once a suitable candidate has been found.

    For more information about the position, please contact Annettys Acosta by telephone: 954-330-2334 or by e-mail: annettys.acosta@napa.fi

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