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Naval Architect

USA

For our office in Florida, USA we are seeking a

NAVAL ARCHITECT

We have a great career opportunity for a Naval Architect. Your main responsibility will be working with a team of consultants to manage service-related tasks and projects while establishing relationships with external clients and servicing NAPA systems and software.

Your tasks will be more in detail:

  • Responsible for onsite and remote support to our clients
  • Manage support requests through our ticketing system
  • Provide high-quality Customer Service with timely and accurate support
  • Coordinates troubleshooting, support, and service for NAPA’s software and network when necessary
  • Share client’s assessments and status with the team
  • Install, configure, and deploy new hardware / software as well as upgrades and maintenance
  • Provide training, technical consulting and mentoring to clients to ensure efficient use of NAPA’s capabilities
  • Research and provide solutions to clients
  • Monitor and manage NAPA’s systems, specializing in meeting the customer’s needs and expectations
  • Collaborate with team members to investigate problems and develop solutions
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

We expect that you have professional experience in the field or in related area.

The following qualities are required:

  • Ability to build relationships while emphasizing excellent customer service
  • Relevant education (B.Sc./M.Sc. in Naval Architecture or Computer Science or equivalent)
  • A good understanding of critical thinking and problem solving proficiency
  • Hands-on, development-minded person who has a passion to learn new things
  • Must have a solid understanding of decision making and self-motivation
  • Excellent time and project management skills
  • Good communication and people skills
  • Ready and willing to travel
  • Must be authorized to work in the USA without sponsorship

The following qualities are considered a plus:

  • Knowledge of ship operations
  • Experience in working with Microsoft Windows and networks
  • Experience working within the cruise industry
  • Experience in conducting trainings and providing technical advice
  • Previous knowledge of NAPA products

We are offering you interesting tasks in an international company, diverse opportunities to develop yourself and your professional skills, opportunities for travel, as well as the possibility to work with the latest technologies. We work using agile methods and modern cloud-based solutions. Our management model is self-organizing. This means you will have a great flexibility to manage yourself, work independently and have more freedom to make decisions on your own. We trust you are responsible about your work and look forward to contributing to NAPA’s success as a team member and an individual.
For more information about NAPA, check out www.napa.fi.

For more information about the job, please contact Annettys Acosta, NAPA USA, by emailing her Annettys.Acosta [ at ] napa.fi .

Interested in joining NAPA? Please e-mail your cover letter and resume by January 31, 2019 to Annettys.Acosta [ at ] napa.fi.

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